Dear customer. Welcome to my shop on Etsy. I am pleased you are reading my shop policies. I appreciate you take the time to learn more about me and the way I work. I do not take customer satisfaction for granted. I love to make you feeling comfortable doing business with me. If you have any questions, please don't hesitate to contact me! Customer satisfaction is my way of life!
We accept all major credit cards through Direct Checkout on Etsy as well the Etsy gift cards. If you have a bank account within the European Union we also accept bank transfers. If you want to pay through a bank transfer, please contact us so we will send you all the information you need for your payment.
Your files will be available to download once payment is confirmed.
We ship the items you have purchased in our shop within 1-3 business days after the payment is cleared. All items are packed very carefully with the use of material to protect the art work. All the artwork will we shipped in flat boxes or special envelopes so it will arrive at you in perfect condition.
We will send you a conformation email after the art work is shipped. You will also find the tracking number if applicable in the conformation email as well.
FOR CUSTOMERS OUTSIDE THE EUROPEAN UNION:
If you are charged with VAT, custom fees, duty fees or any other fee, you are fully responsible to pay them. We can never be charged for other costs or fees.
Shipping to a country outside the European Union can take 2 to 3 weeks. If you haven't received the purchased art work after 4 weeks, please contact us. We will give a full refund or if you like a new shipping after 6 weeks.
Satisfaction is very important to me. In case you are not satisfied with the purchased item, I am happy to exchange the item or give you a full refund. Shipping costs from me to you included! In case of returning, the sender is fully responsible for the packaging and shipping cost. Only items in original, undamaged condition will be refunded.
A lot of our art work such as Daguerreotypes and albumen photographs are all unique items. The are completely made by hand. small imperfections due to the manual process can be present. They are part of the process. Our fine art prints are made under the best conditions possible. Because every monitor will display colors different, a slight variation in the fine art print you receive is possible. All our equipment is professional calibrated to ensure the best possible results.
*ALL OF OUR ARTWORK IS COPYRIGHT PROTECTED. IT MAY NOT BE REPRODUCED OR REPRINTED WITHOUT WRITTEN PERMISSION. OFFENDERS WILL BE CHARGED WITH A MINIMUM OF EUR 250.00.
PURCHASE OF ARTWORK DOES NOT TRANSFER COPYRIGHT. ARTIST RETAINS ALL RIGHTS. YOU ARE NOT ALLOWED TO SCAN OR REPRINT OUR ART IN ANY FORM. IF YOU WANT TO USE IMAGES ON THE PUBLIC DOMAIN OR BLOGS PLEASE CONTACT US FOR WRITTEN PERMISSION.
If you have any questions, please don't hesitate to contact us.
Thank you very much!